Privacy Policy

Fastpay Casino respects the privacy of people who use its website, products and services. This policy describes the types of information an online casino site may handle, the purposes for using that information, and the choices available to players. It applies to information collected through the website, account processes, customer support interactions and related services.

By using the website or opening an account, you should read this Privacy Policy together with the applicable terms and conditions and any notices presented during registration, payment or verification. Those notices may provide additional information about a particular collection or use of data. If you do not agree with the way information is handled as described here, you should stop using the relevant services and contact the privacy team.

This policy is written in general terms because the information collected can depend on how you interact with the website, the features you use, the payment method selected and the checks required for your account. Not every category will apply to every player.

To provide online gambling services safely and responsibly, Fastpay Casino may handle several categories of information. The information may be provided directly by you, created when you use the website, or received from service providers involved in verification, payments, security and technical operations.

• Account and contact details, such as your name, date of birth, residential information, username, telephone details and email address.
• Identity and verification information, including copies or details from identity documents, proof of address, source-of-funds information or other material needed to confirm your identity and eligibility.
• Payment and transaction records, such as deposits, withdrawals, wagering activity, account balances, payment method details and records of related communications. Full payment card details may be handled by an authorised payment provider rather than stored directly by the website.
• Device and technical information, including an IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited and general interaction data.
• Cookie and similar technology information, including preferences, session details, security signals and information about how you navigate the website.
• Communications and support records, including messages, requests, complaints, feedback and information used to respond to you.
• Responsible gambling and account management information where needed to help apply account controls, limits, exclusions, restrictions or other player protection measures.

You should provide information that is accurate, current and complete when requested. If required information is not provided, or if information cannot be verified, some account features may not be available. You should not provide another person’s personal information unless you are authorised to do so.

Information is used only for appropriate business, service, security and compliance purposes. Depending on the circumstances, this may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals, payments and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Meeting legal, regulatory, court or other official requirements that apply to the service.
• Providing customer support, handling complaints and communicating about your account.
• Operating, testing, maintaining and improving the website and its features.
• Monitoring technical performance, preventing misuse and protecting players, the website and service providers.
• Applying responsible gambling processes and responding to requests for account restrictions or other player protection measures.
• Sending service messages and, where permitted and appropriate, marketing communications in line with your preferences.

Fastpay Casino may share relevant information with carefully selected service providers that support website hosting, payment processing, identity verification, fraud prevention, customer support, information technology, analytics and security. These providers should receive only information relevant to the service they perform and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to protect rights, property or safety, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to a valid legal request, or meet an obligation imposed by an authorised body. Information may be processed or stored in Australia or another country where service providers operate. Where this occurs, reasonable steps should be taken to protect the information in accordance with applicable privacy requirements.

Fastpay Casino does not intend to use personal information for unrelated purposes without a lawful basis or appropriate notice. Marketing messages should include a way to stop receiving further promotional communications, and you may also contact the privacy team to withdraw marketing consent.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember settings, support security, understand website usage and improve the player experience. Some cookies are necessary for core functions, while others may support analytics, preferences or communications.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be affected. Browser controls may not remove information that was already collected or stored before the setting was changed.

Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure transmission, monitoring, authentication procedures and limited access for staff and service providers who need information for their work.

No online service can guarantee complete security. You are responsible for keeping your login details confidential, using a secure device and notifying support if you believe your account or credentials have been compromised. Fastpay Casino may take protective steps, including restricting access or requesting additional verification, where unusual activity is detected.

Retention of information

Personal information is generally kept only for as long as it is needed for the purpose for which it was collected, to resolve disputes, maintain business records, protect the service or meet applicable obligations. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. Once information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion where it is no longer required or may lawfully be removed, and withdrawing consent to marketing communications.

To exercise these rights, or to ask a question about this Privacy Policy, contact support@fastpaycasinos-aus.com. Please describe your request clearly and provide enough information for your account and identity to be located safely. Additional information may be requested before a response is provided so that personal information is not disclosed to the wrong person.

1. For access, ask for a copy or summary of the personal information associated with your account.
2. For correction, identify the information that is inaccurate or incomplete and provide the correct details where appropriate.
3. For deletion, explain which information you would like removed. Deletion may not be possible where records must be retained for legal, security, dispute-resolution or other legitimate purposes.
4. To withdraw marketing consent, ask for promotional communications to be stopped. Service messages about your account, transactions, security or important policy changes may still be sent where necessary.

Requests will be considered within a reasonable timeframe and in accordance with applicable requirements. We may retain a record of a request and its outcome for security, audit and compliance purposes. If you have concerns about the handling of your information, please contact support@fastpaycasinos-aus.com so the matter can be reviewed.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on this page. You should review it periodically, particularly before continuing to use the website after a significant change.