Responsible Gaming

Responsible gambling means making informed decisions about whether, when and how much to gamble. It includes understanding that casino games are based on chance, accepting that losses can occur and keeping gambling within a budget that you can afford to lose. There is no guaranteed strategy or system that can change the outcome of a game, and past results do not determine future results.

Gambling is best viewed as a form of paid entertainment. It should not be used to replace income, pay bills, manage debt, recover losses or improve your mood. Decide on a personal spending and time limit before you begin, and stop when that limit is reached. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or making important financial decisions.

Only adults who are legally permitted to gamble should use gambling services. Do not allow children or other unauthorised people to access your account. Keep your login information private and use available account security features to help prevent someone else from gambling through your account.

Practical ways to stay in control

• Set a gambling budget using money left after essential living costs, savings and existing financial commitments have been covered.
• Set a time limit before starting a session and take regular breaks away from the screen.
• Keep a record of deposits, wagers and losses so you have a clear view of your gambling activity.
• Never chase losses by increasing your stakes or returning to play in an attempt to win back money.
• Do not borrow money, use credit intended for essentials or sell belongings to fund gambling.
• Avoid combining gambling with alcohol or recreational drugs, as these can affect judgement and self-control.
• Talk openly with someone you trust about your gambling habits if you feel concerned or uncertain.
• Use account tools such as deposit, spend, loss or session limits where they are available.

Gambling can become difficult to control gradually. A concern is not defined only by the amount of money lost. The time spent gambling, the effect on your thoughts and emotions, and the impact on your personal, work or financial life are also important. If gambling is causing stress or conflict, it is appropriate to seek help, even if you are unsure whether you have a gambling problem.

Possible warning signs

• Thinking about gambling frequently or feeling a strong urge to gamble.
• Spending more time or money gambling than you intended.
• Trying to reduce or stop gambling but finding it difficult to do so.
• Increasing stakes to achieve the same excitement or to recover previous losses.
• Chasing losses, hiding gambling activity or being dishonest about money spent.
• Borrowing money, missing payments or experiencing financial pressure because of gambling.
• Feeling restless, irritable, anxious or low when you cannot gamble.
• Losing interest in family, friends, work, study or other activities.
• Gambling to escape problems, stress, loneliness or difficult feelings.
• Continuing to gamble despite arguments, relationship problems or other negative effects.

If any of these signs apply to you, consider stopping gambling and speaking with a qualified support service. You do not need to wait for the situation to become severe. Early support can make it easier to understand what is happening and decide on practical next steps.

Account controls can help you manage your gambling before it becomes difficult to do so. Depending on the features available, you may be able to request limits on deposits, spending, losses or the length of a session. Limits should be selected carefully and set at an amount and timeframe that match your budget and personal goals.

A limit is not a guarantee that gambling is risk-free. You remain responsible for monitoring your activity and stopping when gambling is no longer affordable or enjoyable. If you reach a limit or change your mind about continuing to play, do not attempt to work around the restriction by opening another account or using another person’s account.

Taking a break or closing an account

If you want to stop gambling for a period, you can request a temporary break or ask for your account to be closed, subject to applicable account processes and legal requirements. Tell us clearly whether you want a short break, a longer restriction or permanent closure. If you ask for an account restriction because gambling is causing harm, do not request that restriction to be removed or reduced without first considering the reasons for your original request.

A break from one account may not prevent gambling through other providers. For stronger protection, consider using relevant device, payment or banking controls and seeking independent support. Remove saved payment details where appropriate, avoid promotional messages if they encourage you to play, and ask a trusted person to help you stay accountable.

What to do if you are concerned

1. Stop gambling and do not try to recover losses through further play.
2. Review your recent gambling activity, including deposits, withdrawals, time spent and money lost.
3. Set or strengthen account limits, or request a break or account closure.
4. Tell someone you trust what is happening and ask for practical support.
5. Contact an Australian gambling support service, financial counsellor or qualified health professional.
6. If gambling has contributed to urgent financial, emotional or personal danger, seek immediate assistance from an appropriate emergency or crisis service.

Free and confidential help is available in Australia for people affected by gambling, as well as for family members and friends. Gambling Help Online and state and territory gambling support services can provide information, counselling and practical guidance through online, telephone or local support options. A general practitioner, psychologist, counsellor or financial counsellor may also help you address the emotional and financial effects of gambling.

Support can be useful even when you are helping somebody else. Family members may experience stress, financial pressure or relationship difficulties when a person close to them is gambling heavily. You can seek advice about setting boundaries, protecting household finances and encouraging the person to access professional assistance. Try to avoid covering losses or providing money for continued gambling.

If you are in immediate danger, feel unable to keep yourself safe or are experiencing a serious mental health crisis, contact an appropriate emergency or crisis service in Australia. Gambling-related distress can feel overwhelming, but support is available and asking for help is a positive step.

Our approach

Fastpay Casino aims to provide clear information about safer gambling and to make responsible gambling options accessible to players. We may take steps to meet legal and operational obligations relating to account use, age, identity, player protection and unusual activity. Where appropriate, we may ask questions or apply restrictions designed to support safer gambling and compliance.

This page provides general information and is not medical, legal or financial advice. Gambling products and support arrangements can change, and you should consider your own circumstances before playing. If gambling is affecting your health, relationships or finances, stop and seek independent advice rather than relying on gambling to resolve the problem.